What we can help you with?
Due to the all-staff summer party, opening times for our Service Desks on Tuesday 22 July will be as follows:
South Kensington: 08.30-16.00
White City, MediaWorks: 09.00-16.00
Silwood Park: closed
White City, MSRH will be open 09.00-16.30 as normal.
You can still get support via phone and the ASK online portal.
Our ICT Service Desk team can help staff, students and visitors with a wide range of issues from; connecting to Wi-Fi, resetting passwords, software installation and much more.
Contact us online via ASK or call us on +44 (0)20 7594 9000.
If you don't have an Imperial email and password, e.g. you are alumni, a prospective student or external supplier, you can contact the ICT Service Desk using our ASK customer facing service portal. First time using ASK? Please register online to use ASK our customer facing portal.
Our ICT Service Desk team can help staff, students and visitors with a wide range of IT issues. You can contact us in person, online via ASK or call us on +44 (0)20 7594 9000.
Find out more about getting in touch below.
Ways to contact us
In person
Get in-person support by visiting us Monday-Friday at:
South Kensington - Level 1, Abdus Salam Library, 08.30-17.30
White City - Room G20, Molecular Sciences Research Hub, 09.00-16.30
White City Hub - Level 1, The MediaWorks, 09.00-17.00 (for colleagues working there)
Silwood Park - Hamilton Building, Main Entrance, 12.30-13.30
Hammersmith - Library, Commonwealth Building, 09.00-16.30 (Mondays and Thursdays)
We are closed on university closure days.
ASK Customer Portal (External login)
If you don't have an Imperial email and password, e.g. you are alumni, a prospective student or external supplier, you can contact the ICT Service Desk using our ASK customer facing service portal.
First time using ASK? Please register online to use ASK our customer facing portal.
